Terms and Conditions for Lucky Dog Mobile Groomers, Inc.
1. Introduction
Welcome to the official website of Lucky Dog Mobile Groomers, Inc. By accessing and using our services, you agree to comply with the following Terms and Conditions. If you do not agree with any part of these terms, you should refrain from using our website and services.
2. Services Provided
Lucky Dog Mobile Groomers, Inc. offers professional mobile dog grooming services. These services include, but are not limited to, baths, haircuts, nail trimming, ear cleaning, and teeth brushing, all provided at your location via our mobile grooming van.
3. SMS/Mobile Messaging Terms
By providing your phone number and agreeing to receive text messages from us, you consent to receive SMS communications related to our services. Below is the disclosure of our SMS messaging practices:
a. Types of Messages You Can Expect to Receive
By signing up for our mobile grooming services or subscribing to our updates, you will receive SMS messages that may include:
Appointment Reminders: Notifications of upcoming grooming appointments, including confirmation, reminders, and follow-ups.
Promotions and Offers: Exclusive discounts, promotions, and offers on our services.
Service Updates: Changes or delays to your scheduled appointments due to weather, traffic, or other operational factors.
General Information: Important announcements about our services, new offerings, or updates to terms and policies.
b. Texting Cadence
The frequency of messages will vary depending on the services requested, but typically you can expect to receive:
Up to 4 messages per month for appointment reminders, promotions, or service updates.
c. Message & Data Rates
Message and data rates may apply to all SMS messages sent and received through your mobile device. If you’re unsure of your mobile carrier’s messaging rates, please contact them directly.
d. Privacy Policy
Your privacy is important to us. For information about how we collect, use, and protect your personal data, please refer to our Privacy Policy. This policy outlines the types of personal information we collect, how it is used, and how we protect your data.
e. Opt-Out Instructions
To stop receiving SMS messages from Lucky Dog Mobile Groomers, Inc., you can opt-out at any time by:
Replying “STOP” to any of our text messages.
Texting “STOP” to any of our business lines.
Upon opting out, you will no longer receive SMS communications from us. Please note, even after opting out, you may still receive transactional messages, such as appointment confirmations or changes to your scheduled services.
f. Help & Support
If you need assistance or have any questions about our SMS messages, please contact us at info@luckydogmobilegroomers.com or call at 346-410-2400, or reply to any of our messages with “HELP.”
4. Payment Terms
Payment for services must be made at the time of service unless otherwise agreed upon. We accept cash and all major credit cards. Payment can be made via our invoice link, over the phone or in person before or after the grooming session.
5. Cancellations and Refunds
Cancellations must be made at least 24 hours in advance of the scheduled appointment. Cancellations made with less notice may be subject to a fee. Refunds are provided only under specific circumstances, as outlined in our Refund Policy.
6. Limitation of Liability
Lucky Dog Mobile Groomers, Inc. is not responsible for any indirect, incidental, or consequential damages resulting from the services provided, including but not limited to damage to property or pets during grooming. We take the utmost care to ensure the safety and comfort of your pet during grooming services.
7. Governing Law
These Terms and Conditions are governed by the laws of the state in which Lucky Dog Mobile Groomers, Inc. operates. By using our services, you consent to the exclusive jurisdiction of the courts in that state.
8. Changes to Terms
Lucky Dog Mobile Groomers, Inc. reserves the right to update or change these Terms and Conditions at any time. We encourage you to review this page periodically to stay informed of any changes.
9. Contact Us
If you have any questions or concerns about these terms and conditions, SMS communications or other aspects of our services, please contact us at:
Lucky Dog Mobile Groomers Inc.
Email: info@luckydogmobilegroomers.com
Phone: 346-410-2400
Address: 9509 Yupondale Dr. Houston, TX 77080
Thank you for choosing Lucky Dog Mobile Groomers Inc. for your pet grooming needs!